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Shipping and Returns
Shipping
We are proud to offer FREE shipping within New Zealand on purchases over $50, purchases under $50 are charged a flat fee of $10; it is just one of the ways we try to help every individual have access to healthy living products
All items on www.vitality4life.co.nz are for shipping throughout New Zealand only. If you would like an item from this store and are located internationally, please visit our territory specific site for more information. Please email [email protected] for a quote. Generally, all orders are processed and shipped within 24 hours from Monday – Friday. Our warehouse and logistics team are located in Auckland.
Generally, all orders are processed and shipped within 48 hours from Monday – Friday.
We use New Zealand Couriers for most deliveries. For some products and areas we use the services of Daily Freight / Mainfreight.
Couriers are unable to deliver to a PO Box and require a full street address for all deliveries. Our courier also requires a contact phone number for all deliveries. Failure to provide a street address or phone number in checkout may result in shipping delays.
If you would like your order to be shipped to your business or place of work, please include both your first and last name as well as the company name in Checkout.
Please note for large items such as pilates equipment, delivery of these products will be to your front door only, and as these are large items we recommend you have assistance on hand to help you move them inside the premises. If you require further assistance getting the item inside, please let us know and we can source a quote for this service at an additional delivery cost.
Standard Delivery Times
Auckland – Same day
Majority of New Zealand – 2 Days
Regional Areas –3 Days
Please note during peak periods (Christmas, Easter etc.) delivery may be extended and take longer than standard delivery times.
We are not responsible for any late delivery or failure to deliver due to unforeseen circumstances beyond our reasonable control. However, we will at all times ensure we do our very best to get your item/s to you as soon as possible.
FAQ’s
1. I missed the courier, what now?
Any attempted delivery with no one to sign, without "Authority to Leave" selected on your order, will result in an attempted delivery card being left at the address. The courier delivery card will ask for you to contact the courier, to either organize a new delivery or a pick up from their depot. If you require assistance please feel free to contact Customer Support at [email protected]
2. Can I give Authority to Leave?
Yes, you can. Our couriers are able to deliver to an address without a signatory if we give “Authority to Leave”. To do this, simply specify that you give Authority to do so in Checkout along with clear instructions for the courier, for example: “Leave under the back porch”. If "Authority to Leave" is selected, and the courier leaves the parcel, we (Vitality 4 Life), hold no responsibility if the parcel is then missing from the shipping address. Selection of "Authority to Leave" is deemed by our couriers as a signature from the recipient.
3. How can I track my order?
You will receive an email within 48 hours with your tracking number and a link to the couriers direct website. From here, you will be able to enter your specific tracking number, and then track your item until it is ‘On Board for Delivery’!
If you require any assistance to track your order, please do not hesitate to contact Customer Support by email [email protected]
Returns
We are so confident that you will love your Vitality 4 Life Approved Product we offer our customers a 14 day FREE returns policy on our products. This means if you are not satisfied, we will arrange the return within 14 days free of charge. We want you to be happy with your investment, so please contact us if for any reason you are not satisfied. In most cases we are able to work with our customers and give them the help and guidance they need to get the most out of their product.
If you would like to arrange a return for a product, please contact us prior to returning the product. We will then issue you with a Return Authorisation Form (RAF). If an item is received back into our warehouse without this form it may be rejected and returned to sender.
We will happily issue a full refund (minus any shipping costs) or exchange if the item is received back in original/unused condition with original packaging.
If the item you recieved in damaged or faulty we may ask for photos to be sent through prior to the return; this helps us to quickly work towards the easiest solution and is also passed through to our dispatching/product development teams to improve our procedures and processes.
If you would like to arrange a return, please don't hesitate to call, email us or use our online-chat facilities to speak to one of our Customer Service Representatives.
